FAQ

What is broadband?

Broadband is defined as an always-on-internet connection that can provide a download speed of ≥ 512 kbps.

What are the advantages of Broadband?

Broadband allows you to complete your task of downloading or uploading large-sized files or multimedia content web pages much faster than a dial-up internet connection, thereby saving your valuable time, and giving you a superior internet experience.

What is the technology used by Skynet Secured Wireless Broadband to provide Broadband connectivity?

Skynet Secured Wireless Broadband specialized in wireless broadband service. The service is powered with 4th Generation OFDM (Orthogonal Frequency-Division Multiplexing) & MIMO (Multiple-Input and Multiple-Output) technologies.
Orthogonal frequency-division multiplexing (OFDM) is a method of encoding digital data on multiple carrier frequencies. This makes efficient use of Spectrum and provides good internet experience.
Multiple Input and Multiple Output (MIMO), is the use of multiple antennas at both the transmitter and receiver to improve communication performance. It is a smart antenna technology. It offers a significant increase in data throughput.

What are the advantages of Skynet Secured Wireless Broadband service over other wired internet connections?

Skynet Secured Wireless Broadband service comes with many advantages; some of the key benefits are listed below:
  • Bill Limit Guarantee
  • Up to 4Mbps Download Speed
  • On Call Tech Support
  • Unintrupted Superior Connectivity
  • Greater Security through WPA2

When will I have to pay the Skynet Secured Wireless Broadband Service bill?

The Skynet Secured Wireless Broadband service bill will have to be paid in advance for all the plans as per the billing period. The subscriber will have to pay by the due date mentioned on the bill to avoid late payment charges.
You can pay your Skynet Secured Wireless Broadband Service bill through multiple easy and hassle free ways
  • Online Bill Payment
  • Cash Payments
  • Cheque/DD Payments
You can see the bill elements explanation mentioned behind the Skynet Secured Wireless Broadband Service bill.

Alternatively, contact Skynet Care to understand the various charges as levied on the Skynet Secured Wireless Broadband Service bill.

What happens if I do not pay the Skynet Broadband Service bill by due date?

Please pay on or before the "Due Date" to avoid temporary suspension of your service and / or late payment charges. If payments are made after the due date, late payment charges will be levied @ 2% per month or Rs.100 whichever is higher.

How do I know what is the actual speed of my Skynet Secured Wireless Broadband service?

You can check the speed of your Skynet Secured Wireless Broadband service by logging through http://www.speedtest.net.

What speed is offered by Skynet Secured Wireless Broadband for its service?

We offer speeds starting from 1Mbps up to 4 Mbps under various plan.

Will I get a signal everywhere in my home for wireless connectivity?

Yes, you can receive our signal throughout your home.
  • One hot spot instance can support an area of approximately 1000 sq.ft. Please note for large homes, additional hotspots will be required.
  • Connects multiple PC/Desktops wirelessly
  • Simultaneous log-ins only for single location as per your subscribed plan

Which CPEs/modem do I need to access Skynet Secured Wireless Broadband service?

The Company provides Modem/CPE (Customer Premise Equipment) to the subscriber depending upon the nature of installation and service subscribed.
The Company recommends you to use CPE provided by us, as it complies with the security standards set by Department of Telecom (DOT).

Do I own the CPE provided to me?

CPE provided with the service is property of Skynet and in case of disconnection of service you need to return it to us. If CPE not recovered by the company or returned in non working/damaged condition Rs. 2500 per CPE will be payable.

Will Skynet do an initial configuration of the service on my PC/Laptop?

Yes, authorised Skynet installation representative will do the initial configuration of our service as a part of the installation process.

What are the best practices to be adopted by a user while accessing Skynet Secured Wireless Broadband service?

  • User to ensure that the laptop wireless button is switched ON, incase connecting through @ll Home Secured Wi-Fi Solution
  • Remove proxy settings
  • Change password regularly
  • Do not share your login password with anyone including authorised Skynet representative
  • Logout when you are not expected to use the service for an extended duration
  • If you suspect misuse on your User ID please change your password immediately, and inform Skynet Care.

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